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Old 05-07-2015, 02:58 PM   #1
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Cannot change avatar

Hi,

Whenever I try to change my avatar, I keep getting a 'Unable to save image' message. Image is under 125x125 and under 19kb.

Any help is welcome
Callum
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Old 05-07-2015, 03:03 PM   #2
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Re: Cannot change avatar

I've had this problem too
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Old 05-08-2015, 06:31 PM   #3
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Re: Cannot change avatar

Good to know it's not just me...I think.

So...any solution to this problem?
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Old 05-11-2015, 09:58 AM   #4
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Re: Cannot change avatar

I wasn't able to upload an avatar either. Hang tight while I send this to tech!

~Kay
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Old 05-13-2015, 02:31 PM   #5
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Re: Cannot change avatar

Kay,

Any update on this?

Callum
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Old 05-14-2015, 10:53 AM   #6
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Re: Cannot change avatar

Can you please try to upload your avatar, the techs have fiddled with your setting a bit.

Let me know if you are still having issues

~ GP community support
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Old 05-15-2015, 04:14 PM   #7
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Re: Cannot change avatar

Can you try uploading an avatar now?

~Kay
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Old 05-16-2015, 03:37 AM   #8
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Re: Cannot change avatar

I've been fixed, thank you very much.
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Old 05-16-2015, 04:43 AM   #9
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Re: Cannot change avatar

Hi,

Thanks, it's now sorted and I have changed my avatar successfully.
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Old 08-09-2016, 11:30 AM   #10
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Re: Cannot change avatar

Hello,

I also keep getting this " unable to save image" message when ever I attempt to add an avatar, despite the image meeting the size requirements. Can someone help fix this issue?

Thanks in advance
-Henry
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Old 08-10-2016, 12:13 PM   #11
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Re: Cannot change avatar

Hey there

Sorry for the inconvenience. I've sent this up to tech for a fix. Hang tight for a fix.

Dayle
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Old 08-12-2016, 12:53 PM   #12
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Re: Cannot change avatar

The problem has been fixed. Thank you very much for your assistance!

-Henry
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